During the checkout process, we collect contact and order information when a customer places an order. This information is used to:
By placing an order and voluntarily providing a phone number or email address, the customer consents to receiving communications related to their purchase. Messaging and data rates may apply depending on the customer’s mobile service provider.
Customers may opt out of promotional communications at any time.
Transactional communications related to an active order may still be sent as required to complete service.
We respect customer privacy. Customer information is used solely for order fulfillment, customer service, and internal business purposes. We do not sell, rent, or distribute customer information to third parties, except explicitly as necessary to complete payment processing or shipping.
Applicable sales tax will be collected as required by law based on the shipping destination. Customers claiming tax exemption must provide valid documentation prior to order fulfillment. Taxes cannot be refunded after an order has shipped if exemption documentation is submitted late.
All prices are subject to change without notice. Pricing errors, typographical errors, or listing inaccuracies may be corrected at our discretion prior to shipment.
Orders must be paid in full at the time of purchase. Accepted payment methods are displayed at checkout. Orders will not be processed until payment is successfully completed.
The customer is responsible for all shipping and optional insurance charges. Shipping costs are calculated at checkout or provided prior to fulfillment.
Estimated shipping times are approximate and may vary based on carrier, destination, weather, or other factors beyond our control. We are not responsible for carrier delays once an order has been transferred to the shipping provider.
Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier.
Customers are responsible for inspecting their order immediately upon delivery. Any missing items, incorrect items, or visible damage should be reported promptly. Failure to report issues within a reasonable timeframe may limit our ability to assist.
If an incorrect item was shipped or an error occurred in fulfillment, please contact customer support and we will work to correct the issue.
If damage occurs during shipping, the customer may be required to file a claim with the shipping carrier. We will provide reasonable assistance where possible.
Unused, unassembled products may be eligible for return within 30 days of delivery, subject to approval.
Returned items must:
Return shipping costs are the responsibility of the customer unless the return is due to our error. Returned merchandise may be subject to a restocking fee.
Items that have been used, modified, assembled, or damaged after delivery are not eligible for return. Custom or special-order items are non-refundable unless defective.
Orders may be canceled prior to shipment by contacting customer service. Once an order has shipped, it cannot be canceled and must follow the return process if eligible.
The product is intended for beekeeping and agricultural use. The customer is responsible for ensuring proper assembly, installation, and use.
We are not responsible for improper use, misuse, or installation that results in damage, injury, or loss. Always follow standard beekeeping practices and local regulations.
Local laws, regulations, and beekeeping requirements may vary by location. The customer is responsible for ensuring that the product is suitable for their intended use and compliant with all applicable laws and regulations.
To the fullest extent permitted by law, our liability is limited to the purchase price of the product. We make no warranties, express or implied, beyond those required by law.
We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.
We are not responsible for typographical errors, photographic inaccuracies, or minor specification discrepancies. Product descriptions may be updated without notice.
These Terms of Use are governed by and construed in accordance with the laws of the applicable jurisdiction in which the business operates.
